Career portfolio

Neil Mitchell

Project Manager II, Applied AI/ML Engineering

I lead applied AI/ML projects from planning through production readiness.

At TD, I plan and coordinate applied AI/ML engineering work that supports TD Insurance. Seven years in insurance operations and digital platforms help me spot dependencies early and keep projects moving.

Organisation
AI2, TD Bank Group
Focus
Supporting TD Insurance
Trace the career pathLinkedInRésumé
Career focusProject & delivery leadership
Portrait of Neil Mitchell

Current role

Project Manager II, Applied AI/ML EngineeringI manage delivery plans and production readiness across applied AI/ML engineering projects.
OrganisationAI2, TD Bank GroupSupporting TD Insurance
Explore the portfolio

01 / About

Applied AI/ML delivery grounded in insurance experience.

Business context is not separate from technical execution. It shapes the priorities, constraints, and decisions that determine whether good work reaches production.

My career at TD has moved through claims, vendor operations, digital servicing, product and regulatory work, and now applied AI/ML engineering. Each chapter has added a practical view of how customer needs, operations, data, technology, and implementation decisions connect.

Today, I create structure around complicated engineering work. That means keeping priorities visible, clarifying ownership, coordinating dependencies, surfacing risk, and helping technical and business partners make the decisions that move work forward.

Career progression

April 2019 to Present
  1. 01Claims
  2. 02Vendor Operations
  3. 03Digital Services
  4. 04Product and Regulatory
  5. 05Applied AI/ML Engineering
Years at TD
7+
Career roles
5
TDI All Star
2022
Context connected
Business + Technical

02 / Experience

A connected path through insurance, platforms, and engineering.

I built the operating knowledge I use today across five TD roles.

  1. Applied AI/ML Engineering

    July 2026 to Present

    Saint John, New Brunswick

    Full-time

    Project Manager II

    Applied AI/ML Engineering

    Current role
    AI2, TD Bank GroupSupporting TD Insurance

    Leading the planning and execution of applied AI and machine-learning engineering work that supports TD Insurance. I coordinate priorities, risks, dependencies, technical work, and partner decisions so capabilities can move from definition through implementation and production readiness.

    • Lead planning and execution for applied AI/ML engineering work supporting TD Insurance.
    • Coordinate priorities, dependencies, risks, decisions, and milestones across engineering and business workstreams.
    • Manage work through a Kanban model, maintaining clear ownership and visibility across active priorities.
    • Partner with engineers, senior leaders, product partners, data specialists, and business teams to turn objectives into actionable plans.
    • Support implementation, integration, testing, validation, production readiness, monitoring, and operational handoff.
    • Applied AI/ML
    • AI Engineering Delivery
    • Project Management
    • Kanban
    • Risk Management
    • Production Readiness

  2. Product and Regulatory

    August 2025 to July 2026

    Saint John, New Brunswick

    Full-time

    Senior Product Analyst

    Strategic Product & Regulatory Knowledge

    GIJ, TD Insurance

    Shaped high-level requirements and feature definitions for Guidewire PolicyCenter work within the SPARK programme. Coordinated scope, sequencing, acceptance criteria, and readiness across multiple teams while helping partners make clear trade-offs.

    • Defined product intent and high-level requirements for AI RSP and DASH capabilities.
    • Clarified scope, sequencing, acceptance criteria, and ownership across several workstreams.
    • Partnered with business analysts and platform teams to prepare implementation-ready stories.
    • Coordinated product, technology, and data decisions while surfacing risks early.
    • Contributed to roadmap planning and readiness for core platform capabilities.
    • Guidewire PolicyCenter
    • Feature Definition
    • Acceptance Criteria
    • Scope Management
    • Delivery Readiness

  3. Digital Services

    February 2024 to August 2025

    Saint John, New Brunswick

    Full-time

    Senior Product Analyst

    Digital Service Performance

    GIJ, TD Insurance

    Led feature definition and backlog preparation for customer-servicing journeys in MyInsurance. Brought business, technology, and operations partners together around sequencing, readiness, and practical decisions.

    • Owned high-level requirements and feature definitions for MyInsurance servicing journeys.
    • Led backlog refinement and story shaping with business analysts.
    • Coordinated work across teams and prepared enhancements for release.
    • Managed sequencing and risk with technology and operations partners.
    • Built deep knowledge of digital insurance servicing and customer workflows.
    • MyInsurance
    • Digital Servicing
    • Backlog Refinement
    • Cross-team Coordination
    • Release Readiness

  4. Vendor Operations

    April 2020 to February 2024

    Saint John, New Brunswick

    Full-time

    Vendor Analyst II

    Vendor Management Office

    CFLVS, TD Insurance

    Managed a quarterly accounts receivable process covering more than 80,000 invoices and over $55 million in activity. Built VBA automation for aggregation and reconciliation, improving the flow and accuracy of operational work.

    • Managed enterprise accounts receivable work on a quarterly cadence.
    • Built VBA automation for data aggregation and reconciliation.
    • Improved cycle time, accuracy, and visibility across vendor operations.
    • Led weekly progress reviews with partners across several business lines.
    • Received TDI All Star recognition in 2022.
    • Vendor Management
    • VBA Automation
    • Accounts Receivable
    • Data Reconciliation
    • Operational Reporting

  5. Claims

    April 2019 to April 2020

    Saint John, New Brunswick

    Full-time

    Claims Advisor

    Claims Response Office

    CFLVS, TD Insurance

    Handled first notice of loss and accident-benefits calls, opened exposures, and prepared claims for adjuster contact. This role established a practical understanding of insurance operations, customer needs, and the quality of a clear handoff.

    • Handled inbound first notice of loss and outbound accident-benefits calls.
    • Opened exposures and prepared claims for initial adjuster contact.
    • Learned claims intake, accident-benefits processes, and operational workflows.
    • Claims
    • First Notice of Loss
    • Accident Benefits
    • Guidewire ClaimCenter
    • Operational Handoff

03 / Approach

Structure is how complicated work becomes achievable.

A practical sequence for moving from a business objective toward implementation and operational readiness.

How I workA practical working sequence
  1. 01

    Business Objective

    Start with the outcome, the people it serves, and the decision to be made.

  2. 02

    Clarify Scope

    Turn broad intent into boundaries, ownership, and a practical next step.

  3. 03

    Coordinate Teams

    Connect engineering and business work without losing the context between them.

  4. 04

    Manage Risk and Dependencies

    Make blockers, trade-offs, and required decisions visible early.

  5. 05

    Validate Readiness

    Confirm testing, integration, monitoring, and handoff expectations.

  6. 06

    Support Delivery

    Keep progress visible through implementation and operational transition.

Working principles

  1. 01

    Create clarity

    Turn broad objectives into practical plans, clear ownership, and visible next steps.

  2. 02

    Maintain flow

    Track priorities, blockers, dependencies, and decisions across the Kanban system.

  3. 03

    Connect context

    Help technical and business partners understand the constraints shaping each other’s work.

  4. 04

    Surface risk early

    Bring emerging issues forward while there is still time to make a useful decision.

  5. 05

    Communicate precisely

    Give each audience the detail it needs, with a clear signal on decisions and next steps.

04 / Expertise

Delivery leadership with technical depth.

I lead technical delivery with experience across insurance operations and platforms.

Core delivery strength

Applied AI/ML Delivery

Creating the structure that helps engineering work move from definition toward reliable implementation.
  • Applied AI/ML Engineering Delivery
  • Model Implementation Coordination
  • Technical Planning
  • Production Readiness
  • Validation Coordination
  • Risk and Dependency Management
  • AI-assisted Workflows

Core delivery strength

Project and Delivery Leadership

Keeping ownership, decisions, priorities, and progress clear across technical and business teams.
  • Project Management
  • Kanban
  • Prioritisation
  • Roadmap Planning
  • Milestone Planning
  • Cross-functional Coordination
  • Executive Communication

Platform experience

Insurance and Platform Experience

A practical view of insurance operations and the platforms that support customer and employee journeys.
  • TD Insurance
  • Digital Insurance Servicing
  • Guidewire PolicyCenter
  • Guidewire ClaimCenter
  • Guidewire BillingCenter
  • Claims Operations
  • Vendor Management
  • Product and Regulatory Work

Technical literacy

Tools and Technical Literacy

Enough technical fluency to ask useful questions, follow implementation detail, and improve the flow of work.
  • Jira
  • Confluence
  • GitHub
  • GitHub Copilot
  • Microsoft 365
  • Tableau
  • Python
  • SQL
  • VBA
  • Data Analysis
  • Automation
  • AI/ML Concepts

05 / Impact

A record of delivery at TD.

Selected measures and career highlights from work across TD Insurance and TD Bank Group.

Invoices processed
Quarterly accounts receivable cycle managed in vendor operations.
Quarterly AR activity
Accounts receivable work coordinated across a large operational process.
Years at TD
Progression through claims, operations, digital, product, and AI/ML work.
Product initiatives delivered
Led initiatives from discovery through delivery across Digital Service Performance and SPARK.

Selected work and recognition

Current focus and career highlights

Now

Applied AI/ML engineering delivery

Coordinating planning, dependencies, implementation, validation, and production-readiness work for initiatives supporting TD Insurance.

  • Practical plans across technical and business workstreams
  • Visible risks, decisions, dependencies, and milestones
  • Clear reporting supported by AI-assisted workflows

Built

Operational automation

Designed VBA workflows for large-scale aggregation and reconciliation, improving the consistency and flow of vendor operations.

  • More than 80,000 invoices in a quarterly cycle
  • Accounts receivable activity valued at more than $55 million
  • Stronger visibility and fewer manual reconciliation steps

2022

TDI All Star recognition

Recognised for contributions across vendor operations, including dependable execution, useful reporting, and trusted working relationships.

  • Operational ownership
  • Cross-business communication
  • Practical process improvement
Professional conversationsWelcome

06 / Contact

Let’s connect.

I am open to thoughtful conversations about applied AI/ML delivery, insurance technology, project leadership, and practical uses of AI in engineering workflows.

Open to professional conversations and knowledge sharing.

Conversation topics

  • 01Applied AI/ML Delivery
  • 02Insurance Technology
  • 03Project Leadership
  • 04AI-assisted Engineering Workflows
Emailneil.mitchell@tdinsurance.comLinkedInRésuméView current résuméUpdated July 2026

This is a personal portfolio and does not represent an official TD Bank Group or TD Insurance website.